Terms and Conditions

Our general terms and conditions were drafted in accordance with the guidelines of the Chamber of Commerce and Stichting WebwinkelKeur. These terms and conditions comply with the latest laws and regulations. On this page, you can read about your rights and obligations when using Xedor.

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in the event of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and guarantee
Article 11 - Delivery and performance
Article 12 - Continuing transactions: term, cancellation and renewal
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions

Article 1 - Definitions

These terms and conditions define:

Cooling-off period: the period during which the consumer may exercise their right of withdrawal; Read everything about the cooling-off period
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Subscription: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;
Model form: the model withdrawal form made available by the entrepreneur, which a consumer can complete when wishing to exercise their right of withdrawal.
Entrepreneur: the natural person or legal entity that offers products and/or services to consumers at a distance;
Distance contract: an agreement under which, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, one or more means of communication at a distance are used exclusively up to and including the conclusion of the agreement;
Means of communication at a distance: a means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Xedor
Van Beekstraat 89A

1121NH Landsmeer
The Netherlands

T (085) 401-0246
E info@xedor.com
Chamber of Commerce 87523094
VAT number NL004429537B76

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded and order placed between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily save it on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that, at the consumer's request, they will be sent free of charge electronically or in another manner.
If, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the applicable provision that is most favorable to them.
If one or more provisions of these general terms and conditions are at any time wholly or partially void or are annulled, the agreement and these terms and conditions shall otherwise remain in force, and the provision in question shall be replaced without delay by mutual agreement with a provision that approximates the purport of the original as closely as possible.
Situations that are not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions.
Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the spirit of these general terms and conditions.

Article 4 - The offer

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
- the price including taxes;
- any shipping costs;
- the manner in which the agreement will be concluded and the steps required for this;
- whether or not the right of withdrawal applies;
- the method of payment, delivery and performance of the agreement;
- the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the communication method used;
- whether the agreement will be archived after its conclusion and, if so, how the consumer can consult it;
- the way in which the consumer can check the data provided by them in connection with the agreement before concluding the agreement and, if desired, correct it;
- the other languages, if any, in which, in addition to Dutch, the agreement may be concluded;
- the codes of conduct to which the entrepreneur has committed and the way in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance agreement in the case of a continuing transaction.
- If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
- The offer is non-binding. The entrepreneur is entitled to change and amend the offer.
- The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer are not binding on the entrepreneur.
- All images, specifications and information in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
- Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown exactly match the actual colors of the products.

Article 5 - The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions stipulated therein.
If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer electronically. Until the trader has confirmed this acceptance, the consumer may terminate the agreement.
If the agreement is concluded electronically, the trader shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures for this purpose.
The trader may, within the limits of the law, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this investigation, the trader has good grounds not to enter into the agreement, the trader is entitled to refuse an order or request with reasons, or to attach special conditions to its performance.
The trader shall provide the consumer with the following information with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:
- the visiting address of the trader's establishment where the consumer can submit complaints;
- the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
- the information about warranties and existing after-sales service;
- the information referred to in Article 4, paragraph 3, of these terms and conditions, unless the trader has already provided this information to the consumer before performing the agreement;
- the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.
Every agreement is concluded subject to the suspensive condition of sufficient availability of the products concerned.

Article 6 - Right of withdrawal

For the delivery of products:

When purchasing products, the consumer has the option to terminate the agreement without giving any reason during a period of 14 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and made known to the trader, receives the product.
During the withdrawal period, the consumer must handle the product and packaging with care. They may unpack or use the product only to the extent necessary to assess whether they wish to keep it. If they exercise the right of withdrawal, they must return the product to the business with all accessories supplied and, if reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the business.
If the consumer wishes to exercise the right of withdrawal, they must notify the business within 60 days of receiving the product. The consumer must provide this notification using the model form or another means of communication, such as email. After notifying the business that they wish to exercise the right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by providing proof of shipment.
If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that they wish to exercise the right of withdrawal or has not returned the product to the business, the purchase is final.

In the case of the provision of services:

In the case of the provision of services, the consumer has the option to terminate the agreement without stating reasons for at least 14 days, starting on the day the agreement is entered into.
To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the business with the offer and/or at the latest upon delivery.

Article 7 - Costs in the event of withdrawal

If the consumer exercises the right of withdrawal, the consumer will bear no more than the cost of returning the product.
If the consumer has paid an amount, the business will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received by the online retailer or that conclusive proof of complete return shipment can be provided. The refund will be made using the same payment method used by the consumer, unless the consumer expressly agrees to a different payment method.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for this depreciation of the product. Therefore, handle the product with care and ensure that it is properly packaged when returned.
The consumer cannot be held liable for depreciation of the product if the trader has not provided all legally required information about the right of withdrawal; this must be done before concluding the sales agreement.

Article 8 - Exclusion of the right of withdrawal

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer, or at least in good time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
- that have been made by the trader in accordance with the consumer's specifications;
- that are clearly personal in nature;
- that by their nature cannot be returned;
- that can spoil or age quickly;
- whose price depends on fluctuations in the financial market over which the trader has no influence;
- for individual newspapers and magazines;
- for audio and video recordings and computer software whose seal the consumer has broken;
- for hygiene products whose seal the consumer has broken.
Exclusion of the right of withdrawal is only possible for services:
- concerning accommodation, transport, restaurant services or leisure activities to be carried out on a specific date or during a specific period;
- for which delivery has begun with the consumer's express consent before the cooling-off period has expired;
- concerning betting and lotteries.

Article 9 - The price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
By way of derogation from the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence at variable prices. This connection to fluctuations and the fact that any prices stated are indicative prices are mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the trader has stipulated this and:
- this is the result of statutory regulations or provisions; or
- the consumer has the right to terminate the agreement effective from the day on which the price increase takes effect.
The prices stated in the offer for products or services include VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and guarantee

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations applicable on the date the agreement was concluded. If agreed, the trader also guarantees that the product is suitable for use other than normal use.
A guarantee provided by the trader, manufacturer or importer does not affect the statutory rights and claims that the consumer may assert against the trader under the agreement.
Any defects or incorrectly delivered products must be reported to the trader in writing within 2 months of discovery of the defect.
The trader's guarantee period corresponds to the manufacturer's guarantee period. However, the trader is never responsible for the products' ultimate suitability for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The guarantee does not apply if:
- the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
- the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the trader's instructions and/or the instructions on the packaging;
- the defectiveness is wholly or partly the result of regulations that the authorities have imposed or will impose regarding the nature or quality of the materials used.

Article 11 - Delivery and performance

The trader shall exercise the utmost possible care when receiving and fulfilling orders for products and when assessing applications for the provision of services.
The delivery address shall be the address that the consumer has made known to the company.
Subject to the provisions of paragraph 4 of this article, the company shall process accepted orders with due speed, but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled partially, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without charge. The consumer is not entitled to compensation.
All delivery periods are indicative. The consumer cannot derive any rights from the periods stated. Exceeding a period does not entitle the consumer to compensation.
In the event of termination pursuant to paragraph 3 of this article, the trader shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
If delivery of an ordered product proves impossible, the trader will make every effort to provide a replacement item. No later than upon delivery, it will be clearly and understandably communicated that a replacement item is being delivered. The right of withdrawal may not be excluded for replacement items. The costs of any return shipment shall be borne by the trader.
The risk of damage to and/or loss of products rests with the trader until the time of delivery to the consumer or a representative designated in advance and made known to the trader, unless expressly agreed otherwise.

Article 12 - Continuing transactions: term, cancellation and renewal

Cancellation

The consumer may cancel an agreement entered into for an indefinite period and providing for the regular delivery of products (including electricity) or services at any time, subject to the agreed cancellation rules and a notice period of no more than one month.
The consumer may cancel an agreement entered into for a fixed term and providing for the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed cancellation rules and a notice period of no more than one month.
The consumer may cancel the agreements referred to in the preceding paragraphs:
- cancel at any time and not be limited to cancellation at a specific time or during a specific period;
- terminate at least in the same manner in which they entered into it;
- always terminate with the same notice period as the business has stipulated for itself.

Extension

An agreement entered into for a definite period and intended for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
By way of derogation from the preceding paragraph, an agreement entered into for a definite period and intended for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a definite period of no more than three months if the consumer may terminate the extended agreement by the end of the extension, subject to a notice period of no more than one month.
An agreement entered into for a definite period and intended for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months if the agreement concerns the regular delivery, less than once a month, of daily, news and weekly newspapers and magazines.
An agreement of limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be tacitly renewed and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year, subject to a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the cooling-off period referred to in Article 6, paragraph 1, has commenced. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.
The consumer is obliged to report inaccuracies in the payment details provided or stated to the business without delay.
In the event of non-payment by the consumer, the business has the right, subject to statutory limitations, to charge the reasonable costs communicated to the consumer in advance.

Article 14 - Complaints procedure

The business has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the business in full and clearly described within 2 months after the consumer has discovered the defects.
Complaints submitted to the business will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the business will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is eligible for the dispute resolution procedure.
In the event of complaints, consumers must first contact the business. If the online store is affiliated with WebwinkelKeur and complaints cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has an active membership via https://www.webwinkelkeur.nl/ledenlijst/. If no solution has yet been reached, the consumer has the option of having their complaint handled by the independent disputes committee appointed by WebwinkelKeur. Its decision is binding, and both the business and the consumer agree to this binding decision. Costs are associated with submitting a dispute to this disputes committee, and these must be paid by the consumer to the relevant committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the business's obligations, unless the business indicates otherwise in writing.
If the business finds a complaint to be justified, it will, at its discretion, replace or repair the delivered products free of charge.

Article 15 - Disputes

Only Dutch law applies to agreements between the business and the consumer to which these general terms and conditions relate. This also applies if the consumer resides abroad.
The Vienna Sales Convention does not apply.

Article 16 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that the consumer can store them accessibly on a durable medium