You have the right to return or exchange your order without giving a reason up to 60 days after receipt. After registering your return, you have another 7 days to actually send the product back.

You can register your return through the following portal:
https://xedor.montareturns.com/

You will receive a full refund of the order amount, including shipping costs. The cost of returning the item from your address to our warehouse is at your own expense. These costs are approximately €6.75 per parcel for addresses in the Netherlands and €8.50 for addresses in Belgium and Germany. 

How do I return an item?

Important! Follow the steps to ensure that nothing goes wrong and there are no delays in the return process!

Step 1: Read the terms above carefully: all orders may be returned within 60 days. Are you returning from the Netherlands? We will provide a return label. Are you returning from Belgium or Germany? You must arrange a return label yourself.
Step 2: Make sure the product is as neat as possible and, if available, includes the original packaging.
Step 3: Pack the product in the appropriate shipping packaging (usually letterbox packaging, such as a bubble envelope or letterbox box).
Step 4: Clearly write your order number on the shipping packaging so we know where to send the refund!
Step 5: Click the link below (customer account) and enter the email address you used to place your order. You will receive a verification code by email. Enter it.
Step 6: Enter the reason why you are returning the item. This is useful for us to know so that we can improve our products!
Step 7: Please be patient. If your address is in the Netherlands, we will create a DHL return label for you, which you will receive by email within 24 hours. If your address is in Belgium, you will receive an email with further instructions.

Via your customer account:
Click here to start your return

Return address

Xedor Returns
Krombraak 4
4906CR Oosterhout

Reduction in value

Handle the product with care. If the product is damaged or the packaging is more damaged than necessary to assess the product, Xedor may charge a reduction in value.

Sale items

For items purchased during a sale, Xedor does not offer the option to return them for a refund. These items can only be exchanged for other items or for store credit.

Refund

Once we have received and inspected your return, we will process the refund within 14 days. Please allow up to 3 business days for the amount to appear in your account.