Last updated: October 27, 2025

This Privacy Policy describes how Xedor (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal information when you visit or use our services, make a purchase at xedor.com (the 'Site'), or otherwise communicate with us about the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date under 'Last updated', and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, or the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term 'personal information', we mean information that identifies, relates to, or describes you, or that can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you provide to us directly through our Services may include:

• Contact information including your name, address, telephone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and telephone number.
• Account information including your username, password, security questions, and other information used for account security.
• Customer support information including the information you wish to include in communications with us, for example when you send a message through the Services.

For some features of the Services, you may need to provide us directly with certain information about yourself. You may choose not to provide this information, but in that case you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including merchants and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (for example, bank account, credit card or debit card details, billing address) to process your payment, fulfill your orders and provide the products or services you request, so that we can perform the agreement we have with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-party websites and links.

How we use your personal data

• Delivery of products and services. We use your personal data to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and showing you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been hacked, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
• Communication and service improvement. We use your personal data to provide customer support and improve our Services. It is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in connection with operating our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to gain more insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can set your browser in the browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to not work properly or no longer be available. Moreover, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties that perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy statements.
• When you instruct us, ask us, or otherwise give us permission to share certain data with third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to operate a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes set out above in "How we collect and use your personal data" and "How we disclose personal data":

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information as follows to carry out advertising and marketing activities.

Third-party websites and links.

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or operated by us, it is important that you read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links on our Site does not, in itself, imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s information

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age (as those terms are defined under applicable law).

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below with regard to your personal data. However, these rights are not absolute and may apply only under certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

• Right to access/know: You always have the right to access the data that we process (or have processed) and that relates to you or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all the data to the email address known to us, together with an overview of the processors holding this data and an indication of the category under which we have stored this data. Article 15 GDPR
• Right to deletion: You may have the right to request that we delete the personal data we hold about you.
• Right to correction: You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you, amended. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us stating that the data has been amended. Article 16 GDPR
• Right to data portability: You always have the right to have the data that we process (or have processed) relating to you or that can be traced back to you processed by another party. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send copies of all data concerning you that we have processed or that other processors or third parties have processed on our behalf to the email address we have on record. In such a case, we most likely will no longer be able to continue providing the services, because the secure linking of data files can no longer be guaranteed.Article 20 GDPR
• Right to opt out of the sale, sharing, or targeted advertising: You may have the right to ask us not to 'sell' or 'share' your personal data, or to opt out of the processing of your personal data for purposes considered 'targeted advertising', as defined by applicable privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will, depending on where you are located, automatically treat this as a request to opt out of the 'sale' or 'sharing' of information for the device and browser you use to visit the Site.
• Restriction of processing: You always have the right to restrict the data that we process (or have processed) relating to you or that can be traced back to you. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send confirmation to the email address we have on record stating that the data will no longer be processed until you lift the restriction.Article 18 GDPR
• Withdrawal of consent: When we need your consent to process your personal data, you may have the right to withdraw that consent.
• Appeals: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our rejection.
• Manage communication preferences: We may send you promotional emails, and you can unsubscribe from receiving them at any time by using the unsubscribe option included in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
• Right to object and other rights: In certain cases, you have the right to object to the processing of your personal data by or on behalf of naamwebwinkel. If you object, we will immediately stop processing the data pending the handling of your objection. If your objection is justified, we will make available to you copies and/or duplicates of the data that we process or have processed and will then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that we do, please contact our privacy contact person. Articles 21 and 22 GDPR

You can exercise any of these rights wherever indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an authorized agent, we require the agent to provide proof of authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about the way we process your personal data, you can contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority. For the EEA, you can find  here a list of the responsible data protection supervisory authorities.

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by personnel, external service providers and partners in these countries.

If we transfer your personal data outside Europe, we rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Reviews

We collect reviews through various platforms, such as WebwinkelKeur, Google and Trustpilot (hereinafter referred to as the platform). If you leave a review through the platform, you are required to provide your name and email address. The platform shares this information with us so that we can link the review to your order. The platform also publishes your name on its own website. In some cases, the platform may contact you to ask for further details about your review. If we invite you to leave a review, we share your name and email address with the platform. They use this information solely for the purpose of inviting you to leave a review. The platform has taken appropriate technical and organizational measures to protect your personal data. The platform reserves the right to engage third parties to provide its services; we have given the platform permission to do so. All safeguards mentioned above concerning the protection of your personal data also apply to the aspects of the services for which the platform engages third parties.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call us or email us at info@xedor.com, or contact us at Van Beekstraat 89A, Landsmeer, 1121 NH, NL.

Under the applicable data protection legislation and unless explicitly stated otherwise, we are the data controller for your personal data.