Netherlands

Delivery time: order before 11:45 p.m. on working days and receive it tomorrow.

Free shipping

Belgium, Germany and Austria

Delivery time: 2-3 working days.

Free shipping

Denmark, Spain, Hungary and Bulgaria

Delivery time: 3-5 working days.

Free shipping

France, Italy, Poland, Czech Republic, Slovakia, Slovenia, Romania, Finland and Luxembourg

Delivery time: 3-6 working days.

Free shipping

Portugal, Lithuania and Latvia

Delivery time: 5-9 working days.

Free shipping

Always free shipping, never import duties

We ship exclusively within the European Union. This means you will never pay import duties, customs fees or additional taxes upon delivery - what you see at checkout is what you pay. No discount code is required: free shipping is applied automatically, regardless of your order total.

We currently do not deliver to islands outside mainland Europe. These include the Canary Islands, Ceuta and Melilla, the Balearic Islands, the Azores, Madeira, Sicily and Sardinia.

You can track your order via this link.

Shipping policy

All our products are shipped from the Netherlands using a secure, trackable shipping method. Once your order leaves the warehouse, you will receive your tracking link by email.

We only ship on working days (Monday through Friday, excluding public holidays). Orders placed over the weekend are processed on the next working day. The stated delivery times are working days and begin once your order has been processed.

Please note that delivery times are estimates. During busy periods, such as holidays and promotions, processing and delivery times may be longer.

Changing or canceling an order

We forward orders to our warehouse immediately, which means we can no longer change or cancel them after they have been placed. This does not mean you are stuck with your order: after receiving it, you have 60 days to return it, well beyond the statutory 14-day period. See our return policy for more information.

Failed delivery

If a package cannot be delivered to the specified address or pickup point, it will automatically be returned to us. If this is due to an incorrect or incomplete address, we will deduct the return shipping costs from the refund amount. Therefore, please check your address carefully at checkout - we can no longer change it after shipment.

Package marked as delivered but not received

If your package is marked as delivered but you have not received it, please contact us within 7 days of the delivery notification via info@xedor.com or through the contact form. We will then open an investigation with the carrier and work with you to find a solution.

In the meantime, please also check with your neighbors, in your mailbox and at any other delivery locations mentioned in the tracking information - in the vast majority of cases, the package turns up this way.

Arrived damaged

If your package arrives damaged, please email info@xedor.com as soon as possible - preferably within 3 working days - with photos of the damage and the packaging. We will resolve the issue for you.