It may always happen that something does not go entirely as planned. We recommend that you first make any complaints known to us by emailing info@xedor.com. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to submit it via the European Union's platform.